How to create a support ticket

Learn how to create a support ticket if you're experiencing difficulties.

Hopefully you won't need to use this feature too often!

But if you are experiencing issues with the platform and would like your problem to be resolved, then you can register a support ticket to get in touch with one of our support staff.

What do I use a support ticket for? 

You can submit a support ticket if you're experiencing any type of issue on the site.

If you've tried to solve it a few times but the problem persists or you still can't get it to work, then please get in touch with us via a support ticket.

How do I submit a support ticket?

To register a support ticket, please go to:

Please fill in the form here, and we will get back to you as quickly as possible. 

Top Tips:

  • Please give as much as detail as possible - this will give us a better understanding of the issue you're experiencing.
  • Please attach screenshots and images to help illustrate the problem. These really help us to visualise the issue so we can work to resolve it more quickly. 

Once you've submitted the support ticket, a member of our support team will be in touch and will be working to resolve the issue as quickly as possible. We hope this helps!